No Cash Pilot - All Field Offices

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August 19, 2015

Purpose of bulletin

To inform staff beginning September 1, 2015, all field offices will no longer accept cash as payment for both personal income and business entity taxes.

Background

Prior to 2012, all field offices accepted cash payments for taxes. In June 2012, we began a three phase implementation of the No Cash Pilot program by discontinuing the acceptance of cash payment at the Oakland and Los Angeles offices. In September 2014, the San Francisco and San Diego offices discontinued accepting cash.

The third phase of the pilot program will be implemented in September 2015, by no longer accepting cash at the Sacramento and Santa Ana field offices.  The No Cash Pilot has improved efficiency and customer service, and provides cost savings for the department.  It has also provided additional payment options allowing the use of debit and credit cards to pay taxes.

Making a Payment

As of September 1, 2015, cash will no longer be accepted at FTB Field Offices as payment for tax or non-tax liabilities. 

Acceptable forms of tax payments are:

  • Master Card, Visa, American Express, or Discover card
  • Debit card
  • Check
  • Cashier’s check or money order 

Card readers are available in all field offices at the customer service windows.  A convenience fee of 2.5 percent will be charged for this service by the credit card processing companies.

 

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