Intuit – Turbo Tax Possible Fraud or Identity Theft

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February 13, 2015

Purpose of bulletin

To advise staff of a possible increase in calls related to potential ID theft.

Some taxpayers who have accessed online tax preparation products (3rd party software) to file their 2014 personal income tax return have found that their return has already been filed. It appears they may be a victim of ID theft.


Intuit, maker of Turbo Tax, has noticed an increase in suspicious income tax filings this year. Intuit has confirmed that there has been no breach of their data. In response to this issue, they have implemented additional security elements to verify taxpayer authentication when accessing their account to file or check the status of a return.

Intuit has dedicated a customer service line to assist taxpayers who believe they are a victim of tax fraud via the Turbo Tax product. In addition, they will provide identity protection services and free credit monitoring as well as access to all versions of its software. Intuit is now offering free tax preparation assistance with their credentialed tax experts for impacted customers.

At this time, FTB has not received a large volume of calls nor has it identified a wide-scale issue with ID theft related to the issues described above.

Intuit Direct Contact

Taxpayers may call Intuit directly at 800.944.8596.

Additional Information

FTB will continue to accept e-filed returns and will continue analyzing returns received for signs of identity theft and refund fraud. We will continue to monitor the situation closely.

Taxpayer Inquiries

Taxpayer contacts:

  • Follow your current ID Theft procedures.
  • Note: If someone has already e-filed using the taxpayer’s SSN, the taxpayer will need to file a paper return this year and will not be able to e-file.

Refer media contacts to:

  • Public Affairs at 845.4800

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