New Exception to the Field Offices No Cash Policy

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June 29, 2016

Purpose of Bulletin

To inform staff that effective July 1, 2016, the Franchise Tax Board field offices will implement a new exemption process to the “No Cash Policy.” All field offices will accept cash from customers where payment by other means would create a hardship.


In September 2015, we implemented a “No Cash Policy” in all field offices. We recognize that this may create an undue hardship for customers who are unable to use alternative methods to make payments. To avoid undue hardship, we created an exemption process.

Additional Information

To make a payment with cash, the FTB 3711 No Cash Policy Exemption Request must be completed and approved. The application is available on our website, or in our field offices.

Continue to encourage customers to pay by web pay, check, credit card, money order or cashier’s check.

Taxpayer Inquiries

Advise customers to go to, and search for payment options, for additional information, or go into one of the following field offices:

Los Angeles
300 S. Spring St., Suite 5704, Los Angeles, CA 90013

1515 Clay St., Suite 305, Oakland, CA 94612

3321 Power Inn Rd., Suite 250, Sacramento, CA 95826

San Diego
7575 Metropolitan Dr., Suite 201, San Diego, CA 92108

San Francisco
121 Spear St., Suite 400, San Francisco, CA 94105

Santa Ana
600 W. Santa Ana Blvd., Suite 300, Santa Ana, CA 92701

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