Changes to MyFTB Registration and Login Processes

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May 31, 2016

Purpose of Bulletin

To inform staff and the public of the changes to the MyFTB registration and login processes beginning on June 27, 2016.

Background

We will make the following changes to enhance security and make it easier to log in to MyFTB:

MyFTB Registration

  • No security image:
    • New users that register for MyFTB will no longer need to select a security image.
  • Passwords:
    • We will increase the maximum length for passwords from 16 to 32 characters and allow spaces and special characters.

MyFTB Login

  • Easier to log in:
    • The User Name and Password entry will be conveniently located together on one page.
  • No security image:
    • When you log in to MyFTB, you will no longer see your security image.
  • Update existing MyFTB account information:
    • We will remove the security image from all existing MyFTB accounts.
    • Your existing user name, password, and security questions/answers will not change.

Taxpayer Inquiries

If taxpayers call to inquire about these changes, please advise them, “we made these changes to enhance security; protecting tax account information is very important to us.”

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