Withholding Credits Disallowed in Error

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April 22, 2016

Purpose of Bulletin

To inform staff that we identified a technical issue that resulted in a discrepancy in the wage and withholding records that caused FTB to disallow some withholding claimed when taxpayers filed their 2015 returns.


We have identified 5000 accounts where FTB erroneously denied withholding credits claimed by the taxpayer. We are sending a letter to each taxpayer affected, and making appropriate adjustments to the accounts. We anticipate having the accounts fixed by early May.

Taxpayer Inquiries

If a taxpayer contacts us regarding their withholding being denied, check to see if the taxpayer status is “Refund Ver”.  If it is “Refund Ver”, please follow your normal procedures.

If the taxpayer’s status is not “Refund Ver”, review their W-2 for complete withholding information and make the appropriate adjustments. 



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