Re-Register for MyFTB - Marketing Email

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March 7, 2016

Purpose of Bulletin

To notify staff and the public that we are proactively reaching out via email to remind individuals and tax preparers of the need to re-register for MyFTB. Franchise Tax Board will begin sending approximately 400,000 emails in batches starting March 8, 2016, with the last group going out on March 24, 2016. The purpose of the email is to notify recipients early, to re-register, and allow time to receive the Personal Identification Number (PIN) by U.S. mail needed to complete the activation of their account prior to the filing deadline April 18, 2016..

The Email

Subject: Franchise Tax Board MyFTB Online Service

On January 4, 2016, we launched the enhanced version of MyFTB. If you had a MyFTB account prior to January 2, 2016, you must register to create a new account and access your account information. We also made changes to the registration process to enhance our security measures and provide additional protection of your account information.

Because you will need to wait for your Personal Identification Number (PIN) in order to activate your account, we recommend registering for your new account today. To begin the process, go to and select Register.

Register in 3 Steps

MyFTB register in 3 steps, create your account, wait for your PIN, log in

Although we encourage you to register for MyFTB, you do not need to register for MyFTB to make a payment, file your tax return, or check the status of your refund online.

For more information about the enhanced MyFTB or any of our other online services, go to and select Learn more.

Thank you.

Franchise Tax Board

This email was sent by the California Franchise Tax Board. To verify this communication is not related to a phishing scam, go to our website homepage Featured area and select MyFTB Registration email.

Additional Information

Emails will not include active links or contact information to reduce the risks associated with spam or phishing. In addition, the emails will not request any information, such as address, SSN, PTIN, or other personal or confidential information. 

For the protection and security of our customers’ information, we will never call or email to request any information, such as address, SSN, PTIN, or other personal or confidential information.

Taxpayer Inquiries

If a caller asks to verify we sent them an email, tell them we did, and that they can find a copy of the email at Let them know we sent the email to notify taxpayers and tax professionals of the need to re-register before April 1, 2016, if they need access to their account information to file their taxes.

To re-register, they must go to, select Register to start the registration process, or select Learn More for additional information about registration.

If caller states their email has a direct link in it, advise them not to click the link, but to open the internet browser on their computer and type into the web address bar.

Ask the caller if you can assist them with any account information or other questions at this time. If caller wants to file a return, check their refund, or make a payment, advise them that registration is not required to use the other online service tools listed on

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