Field Office Exception to No-Cash Policy
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February 11, 2016
Purpose of Bulletin
To inform staff that effective immediately, the Franchise Tax Board (FTB) field offices will allow exceptions to our “No-Cash Policy.” All field offices will accept cash in situations where our “No-Cash Policy” would create an undue hardship for tax and non-tax customers.
In October 2015, the FTB fully implemented a “No-Cash Policy” in all field offices. Our policy could create an undue hardship for customers who are unable to use alternative methods to make payments. An exception process is now in place for customers whose only available method of payment is cash.
FTB staff should encourage customers to pay by web pay, check, credit card, money order or cashier’s check. If the customer cannot pay by any means other than cash, please direct them to the closest field office to arrange payment. Exact change will be required to complete any cash transaction.
Direct customer inquiries to the local field offices.
300 S. Spring St., Suite 5704, Los Angeles, CA 90013
1515 Clay St., Suite 305, Oakland, CA 94612
3321 Power Inn Rd., Suite 250, Sacramento, CA 95826
7575 Metropolitan Dr., Suite 201, San Diego, CA 92108
600 W. Santa Ana Blvd., Suite 300, Santa Ana, CA 92701
121 Spear St., Suite 400, San Francisco, CA 94105
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