Paper Checks Issued in Lieu of Direct Deposit Requests

FTB Archive Disclaimer:  Archived content is not current and may contain broken links. It remains online for historical reference or research. The search function above allows you to search archived and current content separately. If you need archived content in a different format, contact us.

Purpose of Bulletin

To inform staff that some personal income taxpayers who requested direct deposit refunds (DDRs) received paper checks instead.


Due to system issues, paper checks were issued to approximately 28,000 taxpayers that requested a DDR.

Customer Service Staff Action

Advise taxpayers they will receive a letter from us if they have not already, apologizing for the inconvenience and advise them this will not impact any future request for a DDR.

For Ref Ver accounts, follow current procedures.

Current Status

We placed a TI system fix into production on February 28, 2013. Refunds are now being processed normally.

Is there something wrong with this page?

Help Us Improve Our Website

Don't include social security numbers or other personal/confidential information.

Feedback received: Thank you for your help.

If you need assistance, contact us.

Oops! Something went wrong.

We appreciate your feedback. Please try again later


You are leaving

We do not control the destination site and cannot accept any responsibility for its contents, links, or offers. Review the site's security and confidentiality statements before using the site.

If you have any issues or technical problems, contact that site for assistance.

Ahora está saliendo de

Nosotros no controlamos el sitio web al que se destina y no podemos aceptar ninguna responsabilidad por su contenido, enlaces, u ofertas. Revise las declaraciones de seguridad y confidencialidad del sitio antes de usar el sitio. Si tiene algún problema en general o técnico, comuníquese con ese sitio para obtener asistencia.

Si tiene algún problema en general o técnico, comuníquese con ese sitio para obtener asistencia.