Interactive Voice Response (IVR) Installment Agreement

FTB Archive Disclaimer:  Archived content is not current and may contain broken links. It remains online for historical reference or research. The search function above allows you to search archived and current content separately. If you need archived content in a different format, contact us.

Purpose of bulletin

To inform staff beginning March 12, 2012, taxpayers will be able to request an installment agreement through the Interactive Voice Response (IVR) system.

Background

The Interactive Voice Response (IVR) Installment Agreement (I/A) will provide an enhanced IVR application to support installment agreement requests for taxpayers.

Taxpayers who call will have their eligibility verified during the IVR I/A process and ineligible taxpayers will be routed to an agent. This service will be available during normal business hours, evenings, and weekends. After hours, ineligible taxpayers will be advised to call back during normal business hours.

Taxpayer inquiries

For information regarding IVR I/A, go to ftb.ca.gov, and search for installment agreement request.

  • Taxpayers can call us at 800.689.4776, weekdays, 8 a.m.to 5 p.m., except state holidays.
  • Fax: 916.845.0993
  • Mail: Franchise Tax Board, PO Box 2952, Sacramento CA 95812-2952

Help Us Improve Our Website

Don't include social security numbers or other personal/confidential information.



Thank you for your help.

If you need assistance, contact us.

Oops! Something went wrong.

We appreciate your feedback. Please try again later

 

You are leaving ftb.ca.gov

We do not control the destination site and cannot accept any responsibility for its contents, links, or offers. Review the site's security and confidentiality statements before using the site.

If you have any issues or technical problems, contact that site for assistance.

Ahora está saliendo de ftb.ca.gov

Nosotros no controlamos el sitio web al que se destina y no podemos aceptar ninguna responsabilidad por su contenido, enlaces, u ofertas. Revise las declaraciones de seguridad y confidencialidad del sitio antes de usar el sitio. Si tiene algún problema en general o técnico, comuníquese con ese sitio para obtener asistencia.

Si tiene algún problema en general o técnico, comuníquese con ese sitio para obtener asistencia.