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Secure Email

FTB Archive Disclaimer:  Archived content is not current and may contain broken links. It remains online for historical reference or research. The search function above allows you to search archived and current content separately. If you need archived content in a different format, contact us.

Purpose of bulletin

To tell staff with a business need, they will have the ability to encrypt emails with confidential information, before sending it to taxpayers.

Background

Regular email does not meet our security standards for confidential information. Secure email is an efficient, secure, and easy method to communicate confidential information to our customers.

Secure email is to be used for encryption of confidential information. All emails, including encrypted emails, may be viewed and monitored for content by the Security and Disclosure staff.

Currently, individual business areas are in the process of defining their own business use for secure email. Once the information is defined and approved, business areas will market and publicize their use of secure email to their staff and customers.

Federal Tax Information

IRS does not permit federal tax information (FTI) to be sent outside FTB in any email, encrypted or not.

Emails will not be sent that appear to contain FTI. If your email is stopped and does not contain FTI, you will be instructed by email on how to have it released and sent securely to the recipient. Continue to follow your unit procedures for sending FTI to taxpayers or representatives.

Auto Encryption

We place high importance on the security of private and confidential information. To ensure emails we send are protected, emails may be encrypted by the sender or by the department depending on the content.

To help reduce the number of calls, taxpayers who receive a secure email can find out why we sent it by clicking the link just above the envelope.

Example of Secure email with link to an explanation

Questions/Comments

Contact SecureEmailSupport with comments or questions regarding this bulletin.

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Don't include social security numbers or other personal/confidential information.



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You are leaving ftb.ca.gov

We do not control the destination site and cannot accept any responsibility for its contents, links, or offers. Review the site's security and confidentiality statements before using the site.

If you have any issues or technical problems, contact that site for assistance.

Ahora está saliendo de ftb.ca.gov

Nosotros no controlamos el sitio web al que se destina y no podemos aceptar ninguna responsabilidad por su contenido, enlaces, u ofertas. Revise las declaraciones de seguridad y confidencialidad del sitio antes de usar el sitio. Si tiene algún problema en general o técnico, comuníquese con ese sitio para obtener asistencia.

Si tiene algún problema en general o técnico, comuníquese con ese sitio para obtener asistencia.