Salaries, Career Ladder and Minimum Qualifications
Our contact center series includes two entry-level classifications: (1) Tax Technician, Range A, and (2) Tax Technician, Range B.
After becoming a Tax Technician, you can promote in the contact center by following the Customer Service Specialist Series, or into collections by following the Compliance Representative series.
| Classification | Salary range |
|---|---|
| Tax Technician Series (Can promote to the Customer Service Specialist series.) | |
| Tax Technician, Range B | $2817 – $3426 |
| Tax Technician, Range A | $2495 – $3034 |
| Customer Service Specialist Series (Can promote to the Administrator series.) | |
| Customer Service Supervisor | $4622 – $5576 |
| Customer Service Specialist, Range C | $3658 – $4446 |
| Customer Service Specialist, Range B | $3050 – $3708 |
| Customer Service Specialist, Range A | $2817 – $3426 |
| Administrator Series | |
| Administrator III | $6775 – $7842 |
| Administrator II | $5573 – $7113 |
| Administrator I | $5076 – $6476 |
Minimum Qualifications
Tax Technician
Either I
Experience
One year of experience in the California state service performing duties at a level of responsibility equivalent to that of a Tax Program Assistant, Range C. Note: If you are applying under Pattern I, your application should specify the length of time in Range C.
Or II
Education
Sixty semester or ninety quarter units of college which must include at least two courses in basic accounting or at least one course each in basic accounting and business or commercial law. (Persons who will complete the course work requirements during the current quarter or semester will be admitted to the examination, but they must produce evidence of successful completion of the curriculum and the prescribed courses before they may be considered eligible for appointment).
Or III
Experience: Three years of increasingly responsible experience in a financial, commercial, or governmental establishment, at least one year of which shall include one or a combination of activities involving the (1) marketing, distribution, and sale of merchandise; (2) approval of loans; (3) collection on delinquent accounts; or (4) contact of client-customer services which involves the explanation of policies, regulations, or procedures for a public agency or private institution such as a bank, insurance company, credit bureau, or title company.
Salaries
Range A – This range will apply to individuals who do not meet the criteria for Range B.
Range B – This range will apply to individuals who have either: (1) satisfactorily completed 6 months experience as a Tax Technician, FTB, Range A and at least two courses each in basic accounting and business or commercial law; or (2) one year of experience performing duties at a level of responsibility equivalent to Tax Program Technician (Taxpayer Services); or (3) the equivalent to graduation from college (four-year degree), which must include at least two courses in basic accounting or at least one course each in basic accounting and business or commercial law.
For more information, see Tax Technician Specifications.
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